Faqs
Browse common questions about shipping, tracking, billing, claims, and account management.
Frequently asked
How do I track a shipment?+
Enter your tracking PIN or reference number on the Track page to see real-time status.
How do I schedule a pickup?+
Sign in to your account or use the guest pickup form and choose a date and time window.
What if my package is damaged?+
File a claim within 60 days of delivery with photos and your receipt or invoice number.
How do I get a refund for a late shipment?+
Eligible express shipments qualify for a money-back guarantee. Submit a request within 30 days.